Last week I open the plam rest of my Thinkpad and found the screw hole that lock the keyboard bezel and keyboard was empty. I thought that the service officer forgot to put the screw back when he changed the hinge on last June. I phoned to the service center to told them about this and asked them if they can send this screw for me. The answer is they can’t and I must take my Thinkpad to the service center at IBM Aree again.
Yesterday I went to IBM Aree and told them about this and the answer is that is use by the screw that lock the plam rest which can be removed form the under of the laptop and it must be remove before open the plam rest so after I open the plam rest I saw it empty. OMG how foolish I am.
So I played hookey and went shopping at Saparn Lek.
PS. The receptionist of the service center often tells the customers to have some coffee but they usually don’t. I think that maybe most of customers are asked by their companys to take the problem machines here and they want to finish them quickly.
PS.2 About that screw. I thought I saw it on Hardware Maintenance Manual that that hole has the another screw to lock the bezel and keyboard but if serviceman told me it don’t have, it don’t have.
